
Customer Service & Sales - Click on a Job Title to Read its Description Job Description DIRECTOR OF SALES Job Purpose: Build relationships with Precise clientele and assist them in setting up and establishing service accounts. Supervise sales personnel in establishing and maintaining all sales accounts. Provide individualized customer service with all Precise clients. Maximize company profits through identifying the most cost-effective marketing procedures available in separate and discreet sales territories. Precise is looking for a highly motivated individual who possess a combination of marketing & sales skills for this Director-level position. Candidates will be evaluated based upon his/her ability to substantiate their experience in establishing business opportunities with clients, successfully tracking the associated sales results and overseeing the process that connects the two. Supervisor: Chief Executive Officer/President Essential Job Results: Strong management and leadership skills This is a hands-on position that requires daily interaction with our business development team as well as with our customers. The Director must be able to evaluate the existing marketing strategies and market forces of our customers’ businesses, determine if these strategies are maximizing sales and if recommend changes that may be needed, as well as work closely to develop and implement new marketing plans Manages sales/business development team Mentor and train sales/business development representatives Provide strategy, direction, and guidance to the sales/business development team Drives sales group’s efforts by expanding sales representative client base Maximize revenue by managing potential and existing clients opportunities Monitor and report sales activities to management Direct sales/business development team in developing proposals to meet goal/objective Weekly sales/business development meetings Maintain Sales/Business Development Policies and Procedures Weekly meetings with Executive Management and IT Department - provides ongoing direct input on state of business Must be prepared to compile and interpret sales commission reports Strong sense of integrity is necessary at all time Job Qualifications Experience/Education Required: 7+ years of Marketing/Sales experience (emphasis on high volume transaction on business development/sales) and customer service Previous Management experience in Business Development/Sales Bachelors Degree required (preferably in Marketing or Management) Excellent written and verbal communication skills – ability to communicate to all sizes/types of groups, presentation skills, reading verbal and non-verbal communication, active listening skills, and problem solving Excellent organizational skills – goal setting, time management, project management Management skill – planning, organizing, influencing, controlling, and modifying behavior Defines, refines and executes overall sales/business development strategy Preferred: Marketing – ensure proper pricing and profit of product for the Precise Land Surveying Company Communicate with Management competitive activities which may affect company performance Communicate specific direction to the sales/business development team through clear communication and direct involvement Maintain expense control within budget guidelines Work with other departments to achieve sales/business development goal Job Skills: Proficient in MS Office – Word, Excel, PowerPoint and Outlook Proficient with the Internet Detail-oriented Pleasant professional telephone voice Well-groomed Ability to work in a fast paced environment Personal Traits: Strong Work Ethic Goal Driven/Customer Driven Ability to develop solid relationships with various clients Ability to take initiative and motivate to get the job done Thinks and acts like a leader Be a good decision maker Job Description CUSTOMER SERVICE SUPERVISOR Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to supervise customer service and delivery. Supervisor: VP Sales and Marketing Essential Job Results: Look at all customer requests and problems from the customers viewpoint Insure all jobs meet the forty-eight (48) hour turnaround Approve all jobs prior to setup Determine rating of customer Assist setup in determining job type Regular Lot and Block Metes and Bounds Large acreage Measure 24 hour turn around and quoted jobs What company ordered How many have they ordered verses how many we have accepted How much are we charging Do they pay Push all jobs through the system Watch status report and be aware of the time the job is due out Follow through on all jobs, ask questions, make calls, etc. Maintain relationship with customers to insure they feel they are the most important customer we have Answer all customer questions and complaints directed at PLS Attend 10:00 am and 2:00 pm status meetings Have status report Have all numbers from department to inform other managers Determine best course of action to correct problems and follow through Work with departmental supervisors to determine problems and solutions to those problems Work with outside sales representative Review of sales calls Scheduling and implementation of customer training classes Review of training material Attend social functions sponsored by customers Work with Marketing of PLS to our customers Periodic give away Contests Order forms Client birthday list Birthday balloons and cards for Eagle clients Supervise Customer Service Delivery Drivers / Business Development Assistance in determining best course of action and game plan as needed Decision making for department Hold others in department accountable for getting work completed Hold others in department accountable for mistakes and issues as required Hold other departments accountable as necessary Attend meetings as needed Insure all work is complete for day and possible lock up for the night Completion of reports that are regular duty of supervisor Timesheets CFT reports Quote measurements Others as needed Job Qualifications Experience/Education Required: High School education Two years quality experience in related fields Preferred: Some college Five years quality experience in several related fields Two years experience in surveying Supervisory skills Job Skills: Ability to make correct decisions in a timely manner Understand the process required to make a PLS survey Ability to communicate in a positive manner Personal Traits: Trustworthy Diplomatic Strong Work Ethic Flexible Team Player Adapts Well to Change Positive Attitude Detail Oriented Results Oriented Organized Job Description SENIOR CUSTOMER SERVICE REPRESENTATIVE Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to back up Customer Relations Supervisor as needed Supervisor: VP Sales and Marketing Essential Job Results: Look at all customer requests and problems from the customers viewpoint Insure all jobs meet the forty-eight (48) hour turnaround Approve all jobs prior to setup Determine rating of customer Assist setup in determining job type Regular Lot and Block Metes and Bounds Large acreage Measure 24 hour turn around and quoted jobs What company ordered How many have they ordered verses how many we have accepted How much are we charging Do they pay Push all jobs through the system Watch status report and be aware of the time the job is due out Follow through on all jobs, ask questions, make calls, etc. Maintain relationship with customers to insure they feel they are the most important customer we have Answer all customer questions and complaints directed at PLS Attend 10:00 am and 2:00 pm status meetings as needed Have status report Have all numbers from department to inform other managers Determine best course of action to correct problems and follow through Work with departmental supervisors to determine problems and solutions to those problems Work with outside sales representative Review of sales calls Scheduling and implementation of customer training classes Review of training material Attend social functions sponsored by customers Work with Marketing of PLS to our customers Periodic give away Contests Order forms Client birthday list Birthday balloons and cards for Eagle clients Back up for Customer Relations Supervisor as needed Customer Service Setup Research Assistance in determining best course of action and game plan as needed Decision making for department Hold others in department accountable for getting work completed Hold others in department accountable for mistakes and issues as required Hold other departments accountable as necessary Attend meetings as needed Insure all work is complete for day and possible lock up for the night Completion of reports that are regular duty of supervisor Timesheets CFT reports Quote measurements Others as needed Train to replace supervisor in absence or permanently if necessary Job Qualifications Experience/Education Required: High School education Two years quality experience in related fields Preferred: Some college Five years quality experience in several related fields Two years experience in surveying Supervisory skills Job Skills: Ability to make correct decisions in a timely manner Understand the process required to make a PLS survey Ability to communicate in a positive manner Personal Traits: Trustworthy Diplomatic Strong Work Ethic Flexible Team Player Adapts Well to Change Positive Attitude Detail Oriented Results Oriented Organized Job Description CUSTOMER SERVICE REPRESENTATIVE Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times Supervisor: VP Sales and Marketing Essential Job Results: Look at all customer requests and problems from the customers viewpoint Insure all jobs meet the forty-eight (48) hour turnaround On rush jobs (red folders) we are to request client fax or email order and let client know we will have to review to make sure we have plat and other items needed to meet their needs. Once order is received customer service needs to locate plat in strack or the original to insure it is legible. If unable to locate plat request assistance from research. If legible forward to set up. Out of area Counties (Johnson, Ellis,Kaufman & Hunt) Jobs in these counties must have title work to be set up. This way research is making 1 trip to the County. The exception to this would be if we have the plat in house and it’s legible. Then we could do field work. On jobs for out of area counties if we field without title work once it’s received it will be a 48 hour turn around if we have to go pick up easements. Determine rating of customer Assist setup in determining job type Regular Lot and Block Metes and Bounds Large acreage Push all jobs through the system Contact client if appointments needed due to locked gates/dogs Follow through with client if appointments have not been made on a daily bases Watch status report and be aware of the time the job is due out Follow through on all jobs, ask questions, make calls, etc. Maintain relationship with customers to insure they feel they are the most important customer we have Follow through with jobs on hold or have been quoted. Call client to check status at least once a week Answer all customer questions and complaints directed at PLS Attend 10:00 am and 2:00 pm status meetings as needed Determine best course of action to correct problems and follow through Work with departmental managers to determine problems and solutions to those problems Work with outside sales representative Review of sales calls Scheduling and implementation of customer training classes Review of training material Attend social functions sponsored by customers Work with Marketing of PLS to our customers Periodic give away Contests Order forms Job Qualifications: Experience/Education Required: High School education Two years quality experience in related fields Preferred: Some college Five years quality experience in several related fields Two years experience in surveying Job Skills: Ability to make correct decisions in a timely manner Understand the process required to make a PLS survey Ability to communicate in a positive manner Personal Traits: Trustworthy Diplomatic Strong Work Ethic Flexible Team Player Adapts Well to Change Positive Attitude Detail Oriented Results Oriented Organized Job Description BUSINESS DEVELOPMENT/SALES Job Purpose: Provide service to our customers in setting up and establishing new accounts. Establish and maintain all accounts. Supervisor: VP Sales and Marketing Essential Job Results: Regular communication on customer needs and share this information with all customer service representatives Visit offices on a weekly basis to ensure face-to-face follow-up and any concerns that the customer may have can be addressed Bi-Weekly meetings with customer service representatives to ensure professional service and inform staff of concerns and account status based upon follow-up visits Work with the Accounting Department to help get clients’ accounts current Prepare daily reports to maintain and manage customer service Deliveries to the customer whenever necessary Whatever it takes attitude to help develop and grow the customer relationship Full Integrity all the time Job Qualifications Experience/Education Required: High School Diploma with some college preferred. Preferred: Customer Service Experience; Sales experience a must. Job Skills: Pleasant, professional phone voice Well-groomed Attention to details a must Computer literate helpful Ability to read a Mapsco Ability to work in fast paced environment Personal Traits: Strong Work Ethic Learns quickly Responsible Dedicated Intelligent Adaptable to change Job Description RESEARCH/DOCUMENT CONTROL BUSINESS DEVELOPMENT/ MARKETING ASSISTANT Responsibilities Create all literature for Business Development including: brochures, marketing packets, Survey 101 packets, business cards, and assemble folders. Design, create and purchase all promotional items used by Business Development. Print business cards for entire company. Design new fliers for all areas of survey work. Assist Business Development with marketing classes. Design and create holiday gifts/baskets for clients. Type correspondence and proposal letters to clients. Send e-mails from Business Development Representative to clients they met with. Receive and file correspondence from Business Development. Assist Human Resources with company functions i.e. picnics, on-grounds luncheons and company parties. Take notes during sales meeting for both Title and Builder, type and distributes minutes to all in attendance. Help answer phones. Enter totals from Daily Jobs Report into spreadsheet and report 905/805, 305/405 totals on CFT sheet. Attend to special projects assigned by Sales Manager. Create monthly News Letter sent out via e-mail to clients and employees. Create monthly “fun” contact sent out via e-mail to clients and employees i.e. St. Patrick’s Day Quiz, Texas Rangers Trivia Job Description SENIOR CUSTOMER SERVICE REPRESENTATIVE Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to back up Customer Relations Supervisor as needed Supervisor: VP Sales and Marketing Essential Job Results: Look at all customer requests and problems from the customers viewpoint Insure all jobs meet the forty-eight (48) hour turnaround Approve all jobs prior to setup Determine rating of customer Assist setup in determining job type Regular Lot and Block Metes and Bounds Large acreage Measure 24 hour turn around and quoted jobs What company ordered How many have they ordered verses how many we have accepted How much are we charging Do they pay Push all jobs through the system Watch status report and be aware of the time the job is due out Follow through on all jobs, ask questions, make calls, etc. Maintain relationship with customers to insure they feel they are the most important customer we have Answer all customer questions and complaints directed at PLS Attend 10:00 am and 2:00 pm status meetings as needed Have status report Have all numbers from department to inform other managers Determine best course of action to correct problems and follow through Work with departmental supervisors to determine problems and solutions to those problems Work with outside sales representative Review of sales calls Scheduling and implementation of customer training classes Review of training material Attend social functions sponsored by customers Work with Marketing of PLS to our customers Periodic give away Contests Order forms Client birthday list Birthday balloons and cards for Eagle clients Back up for Customer Relations Supervisor as needed Customer Service Setup Research Assistance in determining best course of action and game plan as needed Decision making for department Hold others in department accountable for getting work completed Hold others in department accountable for mistakes and issues as required Hold other departments accountable as necessary Attend meetings as needed Insure all work is complete for day and possible lock up for the night Completion of reports that are regular duty of supervisor Timesheets CFT reports Quote measurements Others as needed Train to replace supervisor in absence or permanently if necessary Job Qualifications Experience/Education Required: High School education Two years quality experience in related fields Preferred: Some college Five years quality experience in several related fields Two years experience in surveying Supervisory skills Job Skills: Ability to make correct decisions in a timely manner Understand the process required to make a PLS survey Ability to communicate in a positive manner Personal Traits: Trustworthy Diplomatic Strong Work Ethic Flexible Team Player Adapts Well to Change Positive Attitude Detail Oriented Results Oriented Organized Job Description DELIVERY DRIVER Job Purpose: To be the face that our customers see on a daily basis and deliver surveys to the customer twice a day in a timely manner Supervisor: VP Sales and Marketing Essential Job Results: Sort surveys Delivery driver Mapsco Areas Title companies Review stacks to make sure correct # of surveys per customer S-Track Maintenance Route jobs – this will automatically change status to delivered Route 1 in morning Route 2 in afternoon Load delivery vehicles with Surveys and invoice Birthday Balloons Special Marketing Gifts Route sheets to be signed at the time of delivery Make deliveries of surveys to the appropriate customer Get signature when delivering new surveys Pick up checks for payment of services Pick up cancelled bluelines as needed Return to the office and file signed route sheets Car Maintenance: Delivery Drivers have the responsibility to keep the vehicle clean Delivery Drivers have the responsibility to alert upper management when the vehicle has any maintenance problems Delivery Drivers have the responsibility for all daily, weekly, monthly or annual check-ups on their vehicle at the company’s expense Job Qualifications Experience/Education Required: High School Diploma Preferred: Some college classes Job Skills: Attention to detail Whatever it takes attitude with clients Ability to read Mapsco Ability to handle different driving conditions Ability to organize and work without supervision Ability to work flexible hours Personal Traits: Learns quickly Dedicated Strong work ethic Responsible Adaptable to change Uses good judgment
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Customer Service & Sales - Click on a Job Title to Read its Description

Job Description

DIRECTOR OF SALES

Job Purpose: Build relationships with Precise clientele and assist them in setting up and establishing service accounts. Supervise sales personnel in establishing and maintaining all sales accounts. Provide individualized customer service with all Precise clients. Maximize company profits through identifying the most cost-effective marketing procedures available in separate and discreet sales territories. Precise is looking for a highly motivated individual who possess a combination of marketing & sales skills for this Director-level position. Candidates will be evaluated based upon his/her ability to substantiate their experience in establishing business opportunities with clients, successfully tracking the associated sales results and overseeing the process that connects the two.

Supervisor: Chief Executive Officer/President

Essential Job Results:

Strong management and leadership skills
This is a hands-on position that requires daily interaction with our business development team as well as with our customers. The Director must be able to evaluate the existing marketing strategies and market forces of our customers’ businesses, determine if these strategies are maximizing sales and if recommend changes that may be needed, as well as work closely to develop and implement new marketing plans
Manages sales/business development team
Mentor and train sales/business development representatives
Provide strategy, direction, and guidance to the sales/business development team
Drives sales group’s efforts by expanding sales representative client base
Maximize revenue by managing potential and existing clients opportunities
Monitor and report sales activities to management
Direct sales/business development team in developing proposals to meet goal/objective
Weekly sales/business development meetings
Maintain Sales/Business Development Policies and Procedures
Weekly meetings with Executive Management and IT Department - provides ongoing direct input on state of business
Must be prepared to compile and interpret sales commission reports
Strong sense of integrity is necessary at all time

Job Qualifications

Experience/Education

Required:

7+ years of Marketing/Sales experience (emphasis on high volume transaction on business development/sales) and customer service

Previous Management experience in Business Development/Sales

Bachelors Degree required (preferably in Marketing or Management)

Excellent written and verbal communication skills – ability to communicate to all sizes/types of groups, presentation skills, reading verbal and non-verbal communication, active listening skills, and problem solving

Excellent organizational skills – goal setting, time management, project management

Management skill – planning, organizing, influencing, controlling, and modifying behavior

Defines, refines and executes overall sales/business development strategy

Preferred:

Marketing – ensure proper pricing and profit of product for the Precise Land Surveying Company

Communicate with Management competitive activities which may affect company performance

Communicate specific direction to the sales/business development team through clear communication and direct involvement

Maintain expense control within budget guidelines

Work with other departments to achieve sales/business development goal

Job Skills:

Proficient in MS Office – Word, Excel, PowerPoint and Outlook

Proficient with the Internet

Detail-oriented

Pleasant professional telephone voice

Well-groomed

Ability to work in a fast paced environment

Personal Traits:

Strong Work Ethic

Goal Driven/Customer Driven

Ability to develop solid relationships with various clients

Ability to take initiative and motivate to get the job done

Thinks and acts like a leader

Be a good decision maker

Job Description

CUSTOMER SERVICE

SUPERVISOR

Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to supervise customer service and delivery.

Supervisor: VP Sales and Marketing

Essential Job Results:

Look at all customer requests and problems from the customers viewpoint
Insure all jobs meet the forty-eight (48) hour turnaround
Approve all jobs prior to setup

Determine rating of customer
Assist setup in determining job type
Regular Lot and Block
Metes and Bounds
Large acreage
Measure 24 hour turn around and quoted jobs
What company ordered
How many have they ordered verses how many we have accepted
How much are we charging
Do they pay

Push all jobs through the system

Watch status report and be aware of the time the job is due out
Follow through on all jobs, ask questions, make calls, etc.

Maintain relationship with customers to insure they feel they are the most important customer we have
Answer all customer questions and complaints directed at PLS
Attend 10:00 am and 2:00 pm status meetings

Have status report
Have all numbers from department to inform other managers

Determine best course of action to correct problems and follow through
Work with departmental supervisors to determine problems and solutions to those problems
Work with outside sales representative

Review of sales calls
Scheduling and implementation of customer training classes
Review of training material

Attend social functions sponsored by customers
Work with Marketing of PLS to our customers

Periodic give away
Contests
Order forms
Client birthday list
Birthday balloons and cards for Eagle clients

Supervise
- Customer Service
- Delivery Drivers / Business Development
- Assistance in determining best course of action and game plan as needed
- Decision making for department
- Hold others in department accountable for getting work completed
- Hold others in department accountable for mistakes and issues as required
- Hold other departments accountable as necessary
- Attend meetings as needed
- Insure all work is complete for day and possible lock up for the night
- Completion of reports that are regular duty of supervisor
- Timesheets
- CFT reports
- Quote measurements
- Others as needed

Job Qualifications

Experience/Education

Required:

High School education

Two years quality experience in related fields

Preferred:

Some college

Five years quality experience in several related fields

Two years experience in surveying

Supervisory skills

Job Skills:

Ability to make correct decisions in a timely manner

Understand the process required to make a PLS survey

Ability to communicate in a positive manner

Personal Traits:

Trustworthy

Diplomatic

Strong Work Ethic

Flexible

Team Player

Adapts Well to Change

Positive Attitude

Detail Oriented

Results Oriented

Organized

Job Description

SENIOR CUSTOMER SERVICE

REPRESENTATIVE

Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to back up Customer Relations Supervisor as needed

Supervisor: VP Sales and Marketing

Essential Job Results:

Look at all customer requests and problems from the customers viewpoint
Insure all jobs meet the forty-eight (48) hour turnaround
Approve all jobs prior to setup

Determine rating of customer
Assist setup in determining job type
Regular Lot and Block
Metes and Bounds
Large acreage
Measure 24 hour turn around and quoted jobs
What company ordered
How many have they ordered verses how many we have accepted
How much are we charging
Do they pay

Push all jobs through the system

Watch status report and be aware of the time the job is due out
Follow through on all jobs, ask questions, make calls, etc.

Maintain relationship with customers to insure they feel they are the most important customer we have
Answer all customer questions and complaints directed at PLS
Attend 10:00 am and 2:00 pm status meetings as needed

Have status report
Have all numbers from department to inform other managers

Determine best course of action to correct problems and follow through
Work with departmental supervisors to determine problems and solutions to those problems
Work with outside sales representative

Review of sales calls
Scheduling and implementation of customer training classes
Review of training material

Attend social functions sponsored by customers
Work with Marketing of PLS to our customers

Periodic give away
Contests
Order forms
Client birthday list
Birthday balloons and cards for Eagle clients
Back up for Customer Relations Supervisor as needed
Customer Service
Setup
Research
Assistance in determining best course of action and game plan as needed
Decision making for department
Hold others in department accountable for getting work completed
Hold others in department accountable for mistakes and issues as required
Hold other departments accountable as necessary
Attend meetings as needed
Insure all work is complete for day and possible lock up for the night
Completion of reports that are regular duty of supervisor
Timesheets
CFT reports
Quote measurements
Others as needed
Train to replace supervisor in absence or permanently if necessary

Job Qualifications

Experience/Education

Required:

High School education

Two years quality experience in related fields

Preferred:

Some college

Five years quality experience in several related fields

Two years experience in surveying

Supervisory skills

Job Skills:

Ability to make correct decisions in a timely manner

Understand the process required to make a PLS survey

Ability to communicate in a positive manner

Personal Traits:

Trustworthy

Diplomatic

Strong Work Ethic

Flexible

Team Player

Adapts Well to Change

Positive Attitude

Detail Oriented

Results Oriented

Organized

Job Description

CUSTOMER SERVICE

REPRESENTATIVE

Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times

Supervisor: VP Sales and Marketing

Essential Job Results:

Look at all customer requests and problems from the customers viewpoint
Insure all jobs meet the forty-eight (48) hour turnaround
On rush jobs (red folders) we are to request client fax or email order and let client know we will have to review to make sure we have plat and other items needed to meet their needs.

Once order is received customer service needs to locate plat in strack or the original to insure it is legible. If unable to locate plat request assistance from research. If legible forward to set up.

Out of area Counties (Johnson, Ellis,Kaufman & Hunt)

Jobs in these counties must have title work to be set up. This way research is making 1 trip to the County.
The exception to this would be if we have the plat in house and it’s legible. Then we could do field work.
On jobs for out of area counties if we field without title work once it’s received it will be a 48 hour turn around if we have to go pick up easements.

Determine rating of customer
Assist setup in determining job type
Regular Lot and Block
Metes and Bounds
Large acreage
Push all jobs through the system
Contact client if appointments needed due to locked gates/dogs
Follow through with client if appointments have not been made on a daily bases
Watch status report and be aware of the time the job is due out
Follow through on all jobs, ask questions, make calls, etc.
Maintain relationship with customers to insure they feel they are the most important customer we have

Follow through with jobs on hold or have been quoted. Call client to check status at least once a week
Answer all customer questions and complaints directed at PLS
Attend 10:00 am and 2:00 pm status meetings as needed
Determine best course of action to correct problems and follow through
Work with departmental managers to determine problems and solutions to those problems
Work with outside sales representative
Review of sales calls
Scheduling and implementation of customer training classes
Review of training material
Attend social functions sponsored by customers
Work with Marketing of PLS to our customers
Periodic give away
Contests
Order forms

Job Qualifications:

Experience/Education

Required:

High School education

Two years quality experience in related fields

Preferred:

Some college

Five years quality experience in several related fields

Two years experience in surveying

Job Skills:

Ability to make correct decisions in a timely manner

Understand the process required to make a PLS survey

Ability to communicate in a positive manner

Personal Traits:

Trustworthy

Diplomatic

Strong Work Ethic

Flexible

Team Player

Adapts Well to Change

Positive Attitude

Detail Oriented

Results Oriented

Organized

Job Description

BUSINESS DEVELOPMENT/SALES

Job Purpose: Provide service to our customers in setting up and establishing new accounts. Establish and maintain all accounts.

Supervisor: VP Sales and Marketing

Essential Job Results:

Regular communication on customer needs and share this information with all customer service representatives
Visit offices on a weekly basis to ensure face-to-face follow-up and any concerns that the customer may have can be addressed
Bi-Weekly meetings with customer service representatives to ensure professional service and inform staff of concerns and account status based upon follow-up visits
Work with the Accounting Department to help get clients’ accounts current
Prepare daily reports to maintain and manage customer service
Deliveries to the customer whenever necessary
Whatever it takes attitude to help develop and grow the customer relationship
Full Integrity all the time

Job Qualifications

Experience/Education

Required:

High School Diploma with some college preferred.

Preferred:

Customer Service Experience; Sales experience a must.

Job Skills:

Pleasant, professional phone voice

Well-groomed

Attention to details a must

Computer literate helpful

Ability to read a Mapsco

Ability to work in fast paced environment

Personal Traits:

Strong Work Ethic

Learns quickly

Responsible

Dedicated

Intelligent

Adaptable to change

Job Description

RESEARCH/DOCUMENT CONTROL

BUSINESS DEVELOPMENT/

MARKETING ASSISTANT

Responsibilities

Create all literature for Business Development including: brochures, marketing packets, Survey 101 packets, business cards, and assemble folders.
Design, create and purchase all promotional items used by Business Development.
Print business cards for entire company.
Design new fliers for all areas of survey work.
Assist Business Development with marketing classes.
Design and create holiday gifts/baskets for clients.
Type correspondence and proposal letters to clients.
Send e-mails from Business Development Representative to clients they met with.
Receive and file correspondence from Business Development.
Assist Human Resources with company functions i.e. picnics, on-grounds luncheons and company parties.
Take notes during sales meeting for both Title and Builder, type and distributes minutes to all in attendance.
Help answer phones.
Enter totals from Daily Jobs Report into spreadsheet and report 905/805, 305/405 totals on CFT sheet.
Attend to special projects assigned by Sales Manager.
Create monthly News Letter sent out via e-mail to clients and employees.
Create monthly “fun” contact sent out via e-mail to clients and employees i.e. St. Patrick’s Day Quiz, Texas Rangers Trivia

Job Description

SENIOR CUSTOMER SERVICE

REPRESENTATIVE

Job Purpose: To provide exceptional customer service and develop a genuine relationship with all PLS customers at all times and to back up Customer Relations Supervisor as needed

Supervisor: VP Sales and Marketing

Essential Job Results:

Look at all customer requests and problems from the customers viewpoint
Insure all jobs meet the forty-eight (48) hour turnaround
Approve all jobs prior to setup

Determine rating of customer
Assist setup in determining job type
Regular Lot and Block
Metes and Bounds
Large acreage
Measure 24 hour turn around and quoted jobs
What company ordered
How many have they ordered verses how many we have accepted
How much are we charging
Do they pay

Push all jobs through the system

Watch status report and be aware of the time the job is due out
Follow through on all jobs, ask questions, make calls, etc.

Maintain relationship with customers to insure they feel they are the most important customer we have
Answer all customer questions and complaints directed at PLS
Attend 10:00 am and 2:00 pm status meetings as needed

Have status report
Have all numbers from department to inform other managers

Determine best course of action to correct problems and follow through
Work with departmental supervisors to determine problems and solutions to those problems
Work with outside sales representative

Review of sales calls
Scheduling and implementation of customer training classes
Review of training material

Attend social functions sponsored by customers
Work with Marketing of PLS to our customers

Periodic give away
Contests
Order forms
Client birthday list
Birthday balloons and cards for Eagle clients
Back up for Customer Relations Supervisor as needed
Customer Service
Setup
Research
Assistance in determining best course of action and game plan as needed
Decision making for department
Hold others in department accountable for getting work completed
Hold others in department accountable for mistakes and issues as required
Hold other departments accountable as necessary
Attend meetings as needed
Insure all work is complete for day and possible lock up for the night
Completion of reports that are regular duty of supervisor
Timesheets
CFT reports
Quote measurements
Others as needed
Train to replace supervisor in absence or permanently if necessary

Job Qualifications

Experience/Education

Required:

High School education

Two years quality experience in related fields

Preferred:

Some college

Five years quality experience in several related fields

Two years experience in surveying

Supervisory skills

Job Skills:

Ability to make correct decisions in a timely manner

Understand the process required to make a PLS survey

Ability to communicate in a positive manner

Personal Traits:

Trustworthy

Diplomatic

Strong Work Ethic

Flexible

Team Player

Adapts Well to Change

Positive Attitude

Detail Oriented

Results Oriented

Organized

Job Description

DELIVERY DRIVER

Job Purpose: To be the face that our customers see on a daily basis and deliver surveys to the customer twice a day in a timely manner

Supervisor: VP Sales and Marketing

Essential Job Results:

Sort surveys
Delivery driver
Mapsco Areas
Title companies
Review stacks to make sure correct # of surveys per customer
S-Track Maintenance
Route jobs – this will automatically change status to delivered
Route 1 in morning
Route 2 in afternoon
Load delivery vehicles with
Surveys and invoice
Birthday Balloons
Special Marketing Gifts
Route sheets to be signed at the time of delivery
Make deliveries of surveys to the appropriate customer
Get signature when delivering new surveys
Pick up checks for payment of services
Pick up cancelled bluelines as needed
Return to the office and file signed route sheets
Car Maintenance:
Delivery Drivers have the responsibility to keep the vehicle clean
Delivery Drivers have the responsibility to alert upper management when the vehicle has any maintenance problems
Delivery Drivers have the responsibility for all daily, weekly, monthly or annual check-ups on their vehicle at the company’s expense

Job Qualifications

Experience/Education

Required:

High School Diploma

Preferred:

Some college classes

Job Skills:

Attention to detail

Whatever it takes attitude with clients

Ability to read Mapsco

Ability to handle different driving conditions

Ability to organize and work without supervision

Ability to work flexible hours

Personal Traits:

Learns quickly

Dedicated

Strong work ethic

Responsible

Adaptable to change

Uses good judgment

Job Description

DIRECTOR OF SALES

Job Description

CUSTOMER SERVICE SUPERVISOR

Job Description

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Job Description

BUSINESS DEVELOPMENT/SALES

Job Description

RESEARCH/DOCUMENT CONTROL BUSINESS DEVELOPMENT/ MARKETING ASSISTANT

Job Description

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Job Description

DELIVERY DRIVER

CUSTOMER SERVICE

SUPERVISOR

SENIOR CUSTOMER SERVICE

REPRESENTATIVE

CUSTOMER SERVICE

REPRESENTATIVE

RESEARCH/DOCUMENT CONTROL

BUSINESS DEVELOPMENT/

MARKETING ASSISTANT

SENIOR CUSTOMER SERVICE

REPRESENTATIVE