CUSTOMER CARE DEPARTMENT

The customer care department consists of data entry and customer service representatives. All personnel are trained to use various programs that better assist the data entry of orders and most questions pertaining to surveying. They are responsible for expediting files that have been placed on hold, expediting title policy with the
title company, faxing survey confirmations and communicating with other departments in reference to the status of each order being processed. Data entry and the customer service representatives are
our open communication between our clients and our company.

RESEARCH DEPARTMENT

Our research department employees are trained to identify the correct flood information and indicate the correct legal description on the
plats to be surveyed.  We have the county plats and flood panels in-house for instant review.  If the information is not in our office, we have researchers that commute to the county courthouses.  These employees are dedicated to the search of the plat & flood information for every order.